COVID-19
COVID-19 BUSINESS UPDATE
POLICIES
As a family business,
committed to exceptional customer service, we are taking and implementing
government advice to protect our employees, customers and suppliers. The health
and wellbeing of all is a top priority for us. To this end we are implementing
the following measures to manage and mitigate the risk to our employees or
anyone who has contact with them.
With immediate effect:
· No
business travel within Ireland, UK, EU or abroad
· No
attendance at any events or exhibitions
· No
customers or suppliers to visit our premises except in exceptional
circumstances authorised by a director
SALES & SUPPORT
Our Sales and Customer
Service staff will remain committed to serve your needs, and more, where
possible.
To maintain this
service, we have:
· Created
staff teams working from home and office on alternate days.
· Such
staff are fully IT equipped and available to be contacted to receive new
orders, check stock or provide an update on current orders
· Our
web site is being constantly monitored to provide updates on new and existing
products.
· Our
phone lines are open 7.30am to 4.30pm Monday to Friday.
· Warehouse
and delivery staff will remain in place to prepare, pack and deliver your
orders as efficiently as is possible.
SUPPLY CHAIN
SafetyCare have always
been vigilant in maintaining a regular supply chain to satisfy customer
requirements and demand. This vigilance has in no way diminished but the
current pandemic has created some real challenges which are proving difficult
to overcome.
However, we are
committed to the following:
· Our
procurement team are working constantly with existing suppliers to ensure
supply lines or regular goods are clear and deadlines are being met
· In
addition, we are reaching out to new suppliers to obtain an alternative product
that is equivalent in terms of performance and price
· We
are committed to holding existing pricing, except where we are forced to, due
to an inflated purchasing price imposed by a supplier
Please be assured
SafetyCare will remain fully operational through these difficult times and are
committed to provide our customers with the level of support they expect and
deserve.
We trust you keep well
and safe,
From The
Directors
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